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Online Booking How To
Squamish Therapeutic Massage’s innovation in customer convenience is our online booking system. Our online booking calendar facilitates making appointments for our services in real time. No phoning, messaging, waiting, confirming or flipping through appointment books. Simply go online, review available times, and book your appointment at any time, day or night. It’s that simple! Click on the calendar below to schedule your appointment.
First time users: You are able to book an appointment without logging in, however if you need to change or cancel your appointment yo will need to be logged into your profile. Once you have filled out the registration form, your password will be e-mailed immediately. Your username will be emailed with your password. For ease of first time logging in, please cut and paste into the browser. You will need to remember both your username and password for subsequent booking access. (Note: If you wish, you can later change your initial password to something of your own choice. This can be done after logging in by selecting the appropriate option at “Customer Info”). Once you have an online profile, Log In to the website and use your username and password from your email. Go to your “profile” where you can change your username or password to something you can remember. PLEASE NOTE! If you forget your password, press "forgot password" to have it emailed to you again. DO NOT create another profile or you will lose access to your bookings. This has been the most common complaint. To book an appointment: . When you are in the calendar, pick your therapist, or the location you would like to receive a treatment. Click on the left menu for the treatment you would like to book. The available times will show up in white on the calendar. Pick a time that suits your schedule and then make sure to click CONFIRM to book the appointment. BE AWARE! Each time slot is 15 minutes. Most therapists like a 15 minute break after an appointment, so a 1 hr treatment takes 5 time slots, a 45 takes 4, and a 30 can take either 2 or 3 depending on the therapists preference. By picking your treatment in the left hand menu, you can see what is available. Cancelling an appointment: 2 days before your appointment we will send you an email reminder of the time and treatment you booked. If you wish to cancel this booking, simply log back into the calendar, go to the date and time of your appointment and click on the appointment. Then click "delete" or reschedule for a different time. If it is past 24 hrs notice you will be responsible for the appointment and you will not be able to cancel. Please call the clinic to inform your therapist you will not be coming. If you have any problems, call your therapist at the office or contact Susan Chapelle via email. EASY!
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